FAQ

General questions

The home-charging.eu online store is operated by AH PROJECTS Kft, which is a hungarian company specializing in operating online stores in EV, PV and automotive categories. Home-Charging focusing on EV chargers, photovoltaic systems, storage solutions and energy management systems specifically. 

To place an order on our website, simply add the items you wish to purchase to your shopping cart and follow the prompts to complete the checkout process. You will need to provide your shipping and billing information and choose a payment method.

We accept a variety of payment methods, including credit and debit cards, Google Pay, Apple Pay, etc. and bank transfers. You can choose your preferred payment method during the checkout process.

Yes, shopping on our website is safe. We use secure servers and encryption to protect your personal and financial information.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

The delivery time for your order will depend on your location. We offer free shipping on orders above €99 to most European countriers. However there are a few, mostly North European countries where we can’t ship for free. You can view the estimated delivery time for the products on the product pages. Smaller products like solar inverters, EV chargers are shipped within 2-5 business days from stock. Larger item like solar panel need 4-10 business days usually.

Yes, you will receive tracking information via email once your order has shipped.

If you need to return an item, please contact us to request a return authorization. We will provide you with instructions on how to return the item and any applicable return shipping fees.

Yes, we offer a warranty on most of our products. The specific terms of the warranty will depend on the product and will be outlined in the product description or documentation.

You can contact us by email. Our customer support team is available to assist you with any questions or concerns you may have. We reply to you within a maximum of 24 hours.

Yes, we offer a variety of discounts and promotions throughout the year. You can sign up for our newsletter to receive updates on current offers, or check our website for details on current promotions.

solar products

To determine the size of solar energy system you need for your home, you should consider your energy usage patterns and the size of your roof or available space for solar panels. A solar energy consultant or installer can help you assess your energy needs and determine the size of system that is best for your home.
Soon a calculator will be available in our store, but until then please feel free to contact our advisors for help.

The installation process for a residential solar energy system will depend on the specific components you have purchased and the layout of your home. In general, a solar energy system will consist of solar panels, an inverter, a battery storage system (if applicable), and a monitoring system. An installer will need to assess your home’s electrical system and determine the best location for the solar panels and other components. They will also need to install a mounting system to secure the panels to the roof or ground, and connect the components with wiring.

To maintain a residential solar energy system, you should periodically inspect the solar panels and inverter for any visible damage or debris and clean them as needed. You should also make sure the battery storage system is charged and functioning properly. If you notice any issues with your solar energy system, it is recommended to have it serviced by a professional

While it is technically possible to install a residential solar energy system yourself, it is generally recommended to hire a professional to do the installation. Solar energy systems involve electrical work, which can be dangerous if not done properly. Additionally, a professional installer will have the necessary knowledge and expertise to ensure the system is installed safely and efficiently.

Solar panels are designed to be durable and can last for many years. Most solar panels have a lifespan of 25-30 years, but some may last even longer. The lifespan of a solar panel may be affected by factors such as the quality of the panels, the amount of sunlight they receive, and the environment in which they are installed.

Solar panels can still generate electricity on cloudy days, although their output may be reduced compared to sunny days. The amount of electricity a solar panel generates is directly related to the amount of sunlight it receives, so cloudy days will result in lower energy production. However, solar panels can still generate some electricity on cloudy days and may be able to produce enough energy to meet some or all of a home’s energy needs.

Yes, it is generally possible to add a battery storage system to an existing solar energy system. However, it is important to make sure the battery system is compatible with your existing solar panels and inverter. A solar energy consultant or installer can help you assess your system and determine the

ev chargers and cables

To choose the right EV charger, you should consider the type of electric vehicle you own, your charging needs, and the available installation location. For example, if you own a Tesla and need to charge your vehicle quickly, you may want to consider a Level 3 (DC fast) charger. On the other hand, if you own a small electric car and only need to charge it overnight, a Level 1 or Level 2 charger may be sufficient.

The installation process for an EV charger will depend on the specific charger you have purchased and the available electrical outlets in your home. In general, it is recommended to have a licensed electrician install an EV charger for safety reasons. The electrician will need to assess your home’s electrical system and determine the best location for the charger. They will also need to install a dedicated circuit for the charger and connect it to your home’s electrical panel.

To use an EV charger, you will need to park your electric vehicle near the charger and make sure it is plugged in. Most chargers have a user-friendly interface with clear instructions on how to start the charging process. Some chargers may also require you to use a charging cable or card to initiate charging.

If your EV charger is not working properly, there could be several potential issues. First, check to make sure the charger is plugged in and the outlet is functioning properly. Next, check the charging cable for any visible damage or debris. If the charger still is not working, you may need to check the manufacturer’s website or contact customer support for further troubleshooting assistance.

To maintain your EV charger, you should periodically inspect it for any visible damage or debris and clean it as needed. You should also keep the charging cable in good condition by storing it properly and avoiding bending or twisting it excessively. If you notice any issues with your charger, it is recommended to have it serviced by a licensed electrician.

It is generally recommended to use an EV charger that is compatible with your specific electric vehicle. Different electric vehicles may have different charging requirements, and using an incompatible charger could damage your vehicle or the charger itself.

It is generally safe to charge your electric vehicle at any time, as long as the charger and outlet are functioning properly. However, some utilities offer time-of-use rates that can make it more cost-effective to charge your vehicle during off-peak hours.

It is generally not recommended to use an extension cord with an EV charger, as the cord could be too small to safely handle the charger’s power demand. Additionally, using an extension cord could void the manufacturer’s warranty on the charger. If you need to extend the reach of your charger, it is recommended to use a properly sized extension cord specifically designed for EV chargers.

It is generally safe to charge your electric vehicle at any time, as long as the charger and outlet are functioning properly. However, some utilities offer time-of-use rates that can make it more cost-effective to charge your vehicle during off-peak hours.

Customer Reviews

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